HIF Second Opinion

Provided by a team of medical experts at Teladoc Health. Request a second opinion on any medical condition

A lot of questions go through your mind when you have been diagnosed with a serious illness, or you are living with a chronic condition. However, knowing exactly what you are dealing with, and getting advice from leading experts, can provide you and your treating doctor a clear path to move forward.

Teladoc Health's world-renowned specialists can provide you with a second opinion to help you make confident health decisions when you have questions about a diagnosis, treatment options, or the need for surgery.

Our team of international medical experts will review and advise on a wide variety of conditions such as:

  • Knee, joint, and back pain
  • Different types of cancer and tumours
  • Digestive and stomach issues
  • Any health condition causing you concern

One of our Australian doctors will support you throughout the process and will work with our medical experts to provide you with a confidential and in-depth report that will detail your diagnosis and treatment.

Please note this is not an emergency service and requests will be processed Monday to Friday 9am - 5pm AET time.

Who can use this service?

Members who hold Silver Plus Hospital, Gold Top Hospital, Gold Star Hospital or Corporate Gold Hospital products, and/or Premium Options and/or Top Extras products (active policies only).

How does it work?

Request a HIF Second Opinion and get your diagnosis or treatment double-checked.

  • 1 Request a Second Opinion

    Call us during business hours or open a case at any time to trigger the start of the Expert Medical Opinion service. A dedicated Australian GP will be appointed to support you throughout the process.

  • 2 Collection of medical records

    One of our GPs will contact you to discuss your case in detail and collect any medical records on your behalf.

  • 3 Review of medical records

    An Expert analyses the clinical information, along with the information you provided on the first call and identifies the key issues.

  • 4 Select the best expert

    For your specific condition, our team selects an expert who is the most knowledgeable in their field.

  • 5 Review the case

    The expert reviews the case and the supporting materials. Once reviewed, they will send an in-depth report with advice on your diagnosis and treatment options.

  • 6 Review the report and share with your treating doctors

    Our GPs will discuss the report with you, which you can then share with your treating doctors.

This is not an emergency service. If you require immediate medical attention, please call emergency services urgently on 000.

HIF Second Opinion